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Frequently Asked Questions
Order and Shipping
How do I determine my ring size?
You can easily measure your finger by following the instructions under the heading ‘How to Measure Your Finger’ in the Measurement Guide section.
When will my order arrive?
Your order will be delivered within 3 business days.
What is your privacy policy?
We take your privacy very seriously and will never share your personal information with third parties. For more information, please see our Privacy Policy.
Are the products sold handmade?
Yes, all of the products offered for sale through Fyla Jewellery are handmade.
Do you have a physical store?
No, we are an online store only. However, we do offer fast and reliable shipping to most locations.
Can I sign up for your newsletter?
Yes, you can sign up for our newsletter to receive updates about new products, promotions and special offers. Simply enter your email address into the newsletter sign-up box on our website.
How can I leave a comment about your products?
You can leave a comment about our products by going to the product page and clicking the "Write a Comment" button. Thank you for your feedback!
Cancellation/Exchange and Return
How can I cancel my order?
To cancel your order, fill out the relevant form on the Contact page, write your order number in the description field and send it to us, and your relevant order will be canceled.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot make any changes once your order has been shipped.
What is the material used for your products?
We use a variety of materials including sterling silver, gold-plated brass, stainless steel and natural stones. Please see product description for specific information.
Payments
Which payment methods can I use to shop?
1. You can shop securely on our website with a single payment or installment payment using a Credit/Debit Card. 2. You can shop on our website with Cash on Delivery/Credit Card. 3. You can shop on our website with Money Order/EFT.
What is your account information regarding money transfer/EFT?
Account Name: ENERJİREN YENİLENEBİLİR ENERJİ VE İNŞAAT DANIŞMANLIK HİZMETLERİ A.Ş. GUARANTEE IBAN TR54 0006 2000 7230 0006 2946 35
Do you have payment at the door?
Of course, we offer our customers the option of cash on delivery. You can choose our 'Cash on Delivery and Card on Delivery' payment service to complete your shopping quickly and easily. We ship to anywhere in Turkey with Cash on Delivery. Our cash on delivery service is valid for your orders with Yurtiçi Kargo.
Questions About Your Account and Order
How can I create a membership and make purchases?
After clicking on the login button in the upper right corner of the site, we click on the "Register" button at the bottom of the "Log In" page that opens. After entering the necessary information on the Registration Screen that opens, we create our membership by clicking on the "Register" button. You can easily complete your shopping by "Add to Cart" the product you want to buy from our Fyla Jewellry online store and then completing the information you entered during the "Payment Steps".
How can I change my password?
You can log in to our website from the top right and change your password by going to the "Account Details" section in the "My Account" area.
How do I track my order?
-Üye girişi yaptıktan sonra, ana sayfada sağ üst köşede bulunan hesabım ikonuna tıklayarak; "Siparişlerim" bölümünden, -Ana sayfada bulunan "Sipariş Takibi" butonuna tıklayarak, -Siparişiniz kargo firmasına teslim edildiğinde size gönderilecek e-posta ve SMS bilgilendirmelerinde yer alan "Kargo Takip Kodunuzla" birlikte ilgili kargo firmasıyla iletişime geçerek veya web sitesini ziyaret ederek, öğrenebilirsiniz...