RETURN POLICY

This return policy applies exclusively to purchases made through the Fyla Online Store.

At fylajewellery.com, we believe that our jewelry is even more impressive in person than in photographs. Your satisfaction is our top priority.

You may return products purchased from the Online Store within 14 days from the delivery date, in accordance with the Distance Sales Agreement, and receive a full refund.

Cases Where the Right of Return Does Not Apply:

●       Customized products cannot be returned. For ring orders, as the ring size is specifically prepared, there is no legal right of withdrawal. However, as a special practice, cancellations and returns of ring orders are subject to a 5% deduction due to the costs incurred during the personalized production process.

●       Engraved wedding bands are not eligible for return.

●       Products customized or altered at the customer’s request are non-refundable. For example, rings, necklaces, or bracelets produced outside the standard sizes offered on our website, or jewelry modified with special additions, are not eligible for return.

Return Process and Conditions:

Customers wishing to exercise their right of return must notify us through the [https://fylajewellery.com/en/pages/contact-us] within the 14-day legal period.

Once the return request is approved, the product must be returned in its original condition and must include the following:

●       The jewelry

●       Original box and packaging

●       Invoice (For corporate invoices, a return invoice must be issued.)

●       Delivery note

●       Certificate of authenticity

●       Any promotional gifts (if applicable)

Returns sent without prior approval from fylajewellery.com will not be accepted or received.

The consumer is responsible for ensuring the package reaches the shipping company safely. Once the product is received and inspected by Fyla, the refund will be processed and issued to the customer within 14 days, using the original payment method.

Returned products must comply with the "Right of Withdrawal" and "Products That Cannot Be Returned" clauses stated in the Distance Sales Agreement.